Privacy & Security Policy

The Kitchener-Waterloo Art Gallery (KW|AG) is committed to protecting your personal information. The most current version of this policy will always be posted on our web site with any significant changes noted prominently.

Collection of Personal Information

We gather personal information about you when you ask us to do something for you through our web site. For example, if you wish to register for a program or become a Gallery member, we need to gather your personal information for our records and to complete the registration process. Or if you sign up for a Gallery e-newsletter, we need to store your email address.

How We Use Your Personal Information

We only use the personal information that we gather for purposes that you have agreed to, and we do not sell or provide it to any third parties. We might share your personal information if we are required to by law, to protect the interests of the Gallery, or to provide a service you have requested. Our web partner's use of your information is restricted to delivering the service that you have requested.

For statistical purposes, we collect the following standard types of information:

  • Internet Protocol (IP) addresses
  • Operating systems
  • Browsers types and versions
  • Internet Service Providers
  • Dates and times visitors access our sites
  • Pages visited
  • Keywords entered
  • Names and sizes of files requested

This information is analyzed for operational trends, performance, for ways to improve our site, and to provide the highest possible level of service to you.

How You Can Change or Remove Your Personal Information

You have access to your personal information when you login to a secure area of the web site, and we try to keep this information up-to-date. If you would like to change or remove your personal information, please contact mail@kwag.on.ca.

Security

We use security measures to protect your personal information. All personal information that you provide to us is stored in a secure environment protected by firewalls to prevent unauthorized access.

Some areas of the web site can only be accessed with a personal username and password. Users who have been assigned a username and password are responsible for keeping their password confidential and secure. The KW|AG Members' areas are access-controlled. Members have access only to information to which they are authorized.

When you use secure areas of the site, we use Secure Sockets Layer (SSL) protocol with 128-bit encryption. This means that the information sent between your computer and our secure computer environment is encrypted or scrambled so that no one can read it in transit. Only you and authorized Gallery personnel can read it. When you use a secure area, the web site URL will appear as https:// and a lock or key will appear in the status bar of your web browser.

Secure areas of the site have a time-out feature. If you leave your secure session inactive for some time, it times-out to prevent unauthorized access.

Credit Cards

We accept credit card payments for registrations. If someone uses your credit card to make an unauthorized purchase, check with the institution that issued your credit card to find out what the liability is.

Email

If you send us an email, we may save it if we think we'll need to communicate with you. We never share or sell email addresses. Email is not a secure method of sending personal information because it is not encrypted. Please use our secure forms to send personal information and do not use email for this purpose.

Links to Other Sites

Our web site contains links to sites maintained by other public and private organizations. When you link to these sites, you are leaving our web site and our information management policies no longer apply. We are not responsible for the content or opinions expressed on other web sites. Comments and inquiries should be directed to these organizations and not the Gallery.

Cookies

The only information stored in a cookie is your ISP address so our web traffic reporting software can track pertinent geographical and ISP information. The cookie does not collect private or confidential information. Information that is collected through our back-end web applications (i.e. registrations for programs and memberships) requires a login by authorized Gallery personnel and is only used to better serve the needs of visitors, and is not shared beyond authorized Gallery personnel.

How to Contact Us

By email:
mail@kwag.on.ca

By phone:
(519) 579-5860

By mail:
Kitchener-Waterloo Art Gallery
101 Queen Street North
Kitchener, ON
Canada  N2H 6P7

Designed & Hosted by eSolutionsGroup





2015 Kitchener-Waterloo Art GalleryFacebook Twitter YouTube Free-Admission Blog
Ph: 519-579-5860 | Fax: 519-578-0740 | mail@kwag.on.ca

Privacy PolicyRegistration PolicyMembers Login